Voice AI can mishear or misinterpret, leading to wrong answers that frustrate...

https://atomic-wiki.win/index.php/Why_Do_Voice_Agents_Score_31-51%25_Even_With_Clean_Audio%3F

Voice AI can mishear or misinterpret, leading to wrong answers that frustrate customers. A practical way to catch errors early is using “readbacks” — having the system repeat order IDs for confirmation before proceeding