Voice AI can mess up answers when it misunderstands or guesses without real...

https://domgodwinson38.gumroad.com/p/how-do-i-clean-up-a-knowledge-base-so-rag-stops-pulling-stale-policies

Voice AI can mess up answers when it misunderstands or guesses without real data. A simple way to catch mistakes is using readback: having the system repeat order IDs back to customers for confirmation