Negative comments can feel like a personal attack, but they don’t have to...

https://www.apu-bookmarks.win/a-bad-review-or-viral-comment-can-derail-a-sales-conversation-faster-than-you-d

Negative comments can feel like a personal attack, but they don’t have to derail your business. How you respond determines whether you protect your hard-earned trust or inadvertently drive customers away