Mobile AI voice agents handle routine requests and pass context to a person...

https://dibz.me/blog/what-is-the-simplest-ivr-replacement-flow-for-a-small-business-1294

Mobile AI voice agents handle routine requests and pass context to a person when needed. They replace IVR menus and text bots with spoken help. Grand View Research projects conversational AI will grow 23.7% annually through 2030.