Listen without rushing to fix things, then offer one practical step, like...

https://www.bookmarking-base.win/start-by-listening-without-rushing-to-fix-things-ask-what-would-help-today-1

Listen without rushing to fix things, then offer one practical step, like helping book an appointment. You might say, “Would it help if I sat with you while you make the call?” Set kind boundaries, and remember support can take more than one conversation.