Customer experience directly impacts retention because users stay longer when...

https://wiki-fusion.win/index.php/Why_Do_Users_Drop_Off_During_Onboarding%3F_Understanding_and_Solving_the_Onboarding_Friction_Dilemma

Customer experience directly impacts retention because users stay longer when interactions feel smooth and intuitive. For digital platforms, even small fixes—like removing extra steps from onboarding—reduce frustration and help new users start faster