After testing AI customer service automation platforms with real teams, I’ve...

https://city-wiki.win/index.php/What_Does_100%25_Accuracy_Mean_for_Business-Critical_Workflows%3F

After testing AI customer service automation platforms with real teams, I’ve seen up to 70% of chats handled within the first week—mostly through assist vs resolve. It’s about smart help, not pushing bots to close tickets